Warning: TPB Impersonators
We have been informed that there is an emerging impersonation email scam. The email is sent from a fake address and asks you to verify your details by clicking a link, where you would enter in your RAN (Registered Agent Number), stealing your information for the scammers use.
To keep yourself safe from these scams, please do not click on any hyperlinks you are unsure of, make sure your antivirus is up to date, be weary of any email that does not address you directly or spells your name incorrectly and do note that any email from TPB will NEVER ask you to verify information via hyperlink.
Engaged phone line
Some of our clients may be aware that we are having phone issues.
If you call the office and get an engaged signal ( or some other notification, depending on your carrier), please call our alternate number (02) 6108 3929.
Thank you for your patience, we are trying to get the phones rectified ASAP.
What’s going on in the office? What are we focused on? What do you need to know about right now?
Make an appointment with Kerri Calendly appointment
Read our latest KDC Newsletters
Mental Health Resources; Mental Health Resources
3rd March 2022 – ALL CLIENT UPDATE Office Hours – 2021 Tax Work
We have begun a progressive return to the office. Until further notice, the office will be open as follows:
Monday – Tuesday – Thursday
9am until 4pm
Saturday by appointment.
2021 TAX WORK
Haven’t provided information or instructions? You need to do so by 31st March. After that, there are no promises of getting your work done on time, or negotiating extensions with the Tax Office.
Not sure what or how? Please call the office, email us, send a Facebook message. There are plenty of ways to get in touch and we look forward to helping you get your work in to us ASAP!
12th January 2022 – Update
Please see our newsletter sent 10th January 2022. We have a quick update on:
Crypto trading – A quick update on how crypto can affect your returns
Please refer to your email or our BLOG Post Here
10th January 2022 – Update
Please see our newsletter sent 10th January 2022. We have posted an update on:
Office Hours – we will stay Working From Home in line with current Health Directives.
COVID-19 Policy – our policy
2021 Tax work – get your info in ASAP
Open Days – as we work from home
Appointments – Zoom or Phone, please call to discuss
Please refer your email or our BLOG Post Here
24th October 2021 – A Message from Kerri as Canberra returns from Lockdown
This update is to advise you of our office hours as Canberra returns from Lockdown.
Whilst lockdown has been lifted for most businesses, we will continue to work remotely – at this stage planning to return to the office sometime after Christmas. Many of our team are home schooling and we anticipate further case spikes as the city begins moving around. Sudden quarantining has shown that it causes chaos and slows us down, so we are keen to avoid this happening if we can. We feel we will better catchup by remaining in this remote environment for a little bit longer yet.
We have been fully functional from home for the entirety of lockdown and we are finding that we are slowly catching up on the backlog following all of the added obligations on accountants in the last 12-18 months (including, JobKeeper, JobSaver, ACT Govt Grants, SGC Amnesty, STP implementation, and general small business support because of COVID).
You have always been able to call the office phone number and still reach us. Unfortunately, we weren’t able to transfer your calls, but we have upgraded our system just this week. We have a few teething problems to still work out, but we expect to be fully functional within the coming week and you won’t be able to tell if we are in the office or not. The added benefit is we will be calling you from the office phone number not our private mobiles so you can stop avoiding us thinking we are scammers.
With regards to sending us your information for preparation of your tax returns or other documents: our preferred method is still our Client Portal. Alternatively, you are welcome to email it to us at firstname.lastname@example.org or use Australia Post (PO Box 1356 Tuggeranong ACT 2901). Some of you have managed to fit your documents under the door and we are collecting these regularly.
To make it a little easier, we will also ensure that some team members are at the office on the following dates for pick up and drop of only, and to access to our EFTPOS machine for payments.
Wednesday: 3rd November 9.00 am to 12.30 pm
Saturday: 20th November 11.00 am to 2.00 pm
Thursday: 2nd December 1.30 pm to 4.00 pm
Tuesday: 14th December 3.30 pm to 6.30 pm
If none of these times work for you, please call the office number and we will make alternate arrangements.
We will be limiting face-to-face appointments for the foreseeable future, preferring Zoom or phone appointments. If you wish to book a Zoom or phone appointment, please contact the office on (02) 6296 3733 and our Team will arrange this for you. Alternatively, appointments with Kerri can be booked online at: https://www.kdcaccounting.com.au/kerri/
If you feel that a face-to-face appointment is your only option, please call and discuss your needs with our team. We are committed to making this work for everyone.
Remember, we work on tax returns in the order of the Tax Office deadlines or the order that you get your records to us. So don’t delay. Get your work to us promptly and save that last minute rush when we have to chase you.
Technology has come a long way in the last 12 months since our first lock down. You are all embracing the technology more, and we have invested in further infrastructure to assist you and my
Team. We don’t anticipate this having a negative impact on anyone but please reach out if you have any questions or concerns.
Please keep an eye on our website, or like us on Facebook for regular updates.
25th August 2021 From the guidelines
We are working our way through the guidelines. The requirements are quite painful, detailed, and exhaustive. You must keep the documents for 2 year. You will need our details
Level 1, 16 Dundas Court PHILLIP ACT 2606
Tax Agent Number 63672008
We can provide a letter (where appropriate) to confirm the information needed to support your claim where you are having trouble locating it. We understand you need to apply directly but we can help collate the required information. Please get in touch by sending an email to admin@KDCaccounting.com.au
Payments will be made in one lump sum within 30 days after receipt of a fully compliant application.
24th August 2021 We note that guidelines for claiming (for ACT Businesses) have now been released. Applications open 26th August 2021 and close 7th October 2021
21st August 2021 Updates around the steps that need to be taken
We have prepared some summary documents that cover the stand down process (for employers) and how to apply for the Disaster Payment (for employees and sole traders not otherwise entitled).
Please see the following information with links to relevant Government pages:
20th August 2021 COVID Lockdown – Impact for our clients.
We are spending a lot of time with our business clients that are facing financial hardship. As a result we have put together a few guides for individuals and business clients which you can find here
20th August 2021 ACT Lockdown and how it is impacting on KDC Operations
The office is closed and all team members are working from home.
KDC Accounting is fortunate that during lockdown we can work from home, even though it’s not as efficiently as in the office. Some changes to be aware of include:
- We have been able to divert our office phone so that we can still receive calls, however this means we can only have one staff member at a time answering calls and they are unable to transfer calls. This means we will be taking messages and sending them to the relevant staff member who will endeavour to call you back in a timely manner – and they will be calling from a private number.
- You may find the best way to communicate now is by email. You will find our individual email addresses here https://www.kdcaccounting.com.au/meet-the-team/
But our preference is to always to use the main email address: Admin@KDCaccounting.com.au This email address is managed by several team members and gets saved into our CRM system promptly allowing the relevant person to read and reply.
- Where your income has not been impacted, we request your assistance in the prompt payment of your invoices to ensure we are able to support those needing assistance to access COVID support payments.
- We would also like to reassure you that Kerri’s strong adherence to client privacy and confidentiality has not wavered in our work from home environment.
- We have several team with small children at home and you all know how much of a juggle it is to work from home and home school, we ask for your patience and understanding when dealing with our team.
- We would also like to offer our patience and understanding to you. Please let us know if you need us to wait until after lockdown to contact you regarding your tax work.
Please visit back here for updates. We hope that you are surviving and thriving in these difficult times.